Frequently Asked Questions:
Questions:
Click on a question to find the answer, or scroll down to read through all.
Can I order PMS printing from you?
Is
there an extra charge for bleeds?
What
kind of paper will my job be printed on?
How
well will my job match what I see on my monitor?
Will
you match a sample I print out on my own printer, or a previously
printed sample?
Is
there a discount if I re-order my job?
How long does it take for me to get the proof of my job?
What
if I want to change something on my order after I've placed it
or approved the proof?
Can
I send you documents created in MS Word or PowerPoint?
What
is the difference between the RGB and CMYK color space and why
does it matter?
How
do I check for proper imposition or backup?
Do
I need to impose my business cards 8-up or 10-up if they will
be printed more than 1 to a sheet?
How
should I take pictures with my digital camera?
How can I tell what resolution the image from my digital camera
is?
What
is your turnaround time on business cards or postcards?
I
need cards but I can't design them myself. Can you help?
Products and Ordering
Can I order PMS printing from you?
We suggest you get the best value for your dollar and go for full
color. Nonetheless, you may use any of our product pages (with
the exception of postcards and business cards) to order 2-color
printing. Since we are so efficient at producing high-quality
4-color work, 2-color pieces will be priced the same as 4-color.
2-color postcards and business cards will be converted to 4-color
process equivalents before printing. We suggest if the card is
provided to us as PMS digital layout that the client make the
correction themselves, because, colors tend to shift when converted
from PMS to Process (CMYK). We generally would like the client
to decide what color works for them.
Is
there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds
free of charge. See our Design Hints page for an explanation of
bleeds.
What
kind of paper will my job be printed on?
We use 12pt thick gloss coated 2 side on a very high quality stock.
How
well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they
see. But because of wide differences in monitor calibration, personal
preferences, and the different technologies used, some printed
colors may not exactly match the colors on a your specific monitor.
Will
you match a sample I print out on my own printer, or a previously
printed sample?
Thunderbird Business Solutions' offers fast turnaround and low pricing
by printing to a "pleasing color" standard, using standard
ink densities. Therefore, there is no guarantee that your
finished piece will approximate your printed sample. This
is due in part to the widely varying results from different output
devices including inkjet and laser printers, continuous tone proofing
devices, high-resolution film-based proofs, and different than
true offset lithography. Even from one commercial printing firm
to another, there can be significant differences in results. In
particular, inkjet and laser prints are known to look substantially
different than true offset lithography.
If you require precise color match. We currently are very accurate with the majority of orders that we develop and print. However, there are limitations when we offer such a low price on our services. Generally, pricing for guaranteed exact color matching requires much more time and money on the client side. Therefore, we do not specialize in a special orders of exact colors. For example, there would be additional fees (starting at $200), then we would produce and send you a hard proof via overnight delivery. There are substantial additional charges for precise color match service. Also, if you request color correction or other changes after you see your proof, there will be a minimum of another $200 charged for color correction time and a new set of film and proof.
Bottom line: We do not offer this service because it is not we specialize in. We offer a great product at a very inexpensive price.
Is
there a discount if I re-order my job?
No, we do not charge for additional typesetting charges on order
after initial design charge.
How
long does it take for me to get the proof of my job?
Once you have placed your order, you should get it within approximately
2-5 business days after we receive your completed order.
Shipping
Services
We ship via FedEx directly to the customers address. Unless, requested
otherwise by the customer.
What
if I want to change something on my order after I've placed it
or approved the proof?
We require an electronic "paper trail" for all changes
made after your initial order is placed.You may make changes to
such things as quantity, shipping method, or shipping address.
Please note that some changes cannot be made after certain stages
in the production process -- for instance, the quantity cannot
be changed once your job has been printed.
FILE PREPARATION
Can
I send you documents created in MS Word or PowerPoint?
NO! If you have created documents in Word or PowerPoint that contain
photos, clip-art, or other color images, send them in. We are
a Mac-only shop. These programs are not designed for high-end
printing. They were intended for office use on a inkjet or laser
printer.
What
is the difference between the RGB and CMYK color space and why
does it matter?
RGB refers to the primary colors of light, Red, Green and Blue,
that are used in monitors, television screens, digital cameras
and scanners. CMYK refers to the primary colors of pigment: Cyan,
Magenta, Yellow, and Black. These are the inks used on the press
in "4-color process printing", commonly referred to
as "full color printing".
The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as we see them on our monitors.
Many programs have the capability to convert the layout/images from the RGB color space to the CMYK color space. We request that you convert your colors from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results.You may notice a shift in color when converting from RGB to CMYK. If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK color builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark colored text over it, so that the text remains readable.
How
do I check for proper imposition or backup?
"Imposition" and "backup" refer to how the
front of a printed piece is oriented to the back. In the case
of a brochure, you normally turn it over right-to-left (like you
turn the page of a book) in order to have the back side read correctly
-- not upside down. Seems simple, until you get to a postcard
where one side is layed out in landscape (horizontal) orientation,
and the other side in portrait (vertical) orientation. We use
our best judgment when imposing a job, so that it backs up in
the most natural or normal manner. Some designs, however, contain
both portrait and landscape elements on both sides, making it
difficult to make a clear call. When reviewing your proof online,
we will always post the front and the back in the orientation
that they will print in relation to each other. So, if page 2
appears upside down, that is how it will be printed on the back
of page 1. (Some people want it that way, so that the recipient
of the piece must turn it over top-to-bottom in order to read
it correctly.) Be sure to print out a copy of your online proof,
and attach the two sides to each other to create a "mockup"
or "dummy." This is especially important when a job
will be folded.
Do
I need to impose my business cards 8-up or 10-up if they will
be printed more than 1 to a sheet?
No, send us a single layout for each card of your job unimposed,
we will handle any imposition needed on our end.
How
should I take pictures with my digital camera?
Digital cameras are wonderful tools that allow us to capture our
images in many different ways. The camera is designed to actually
take three pictures; one in red, one in green and the other in
blue (similar to the way a projection TV works). It then combines
the colors together and saves the image onto the picture card.
It is very important to make sure that the camera is set to the
highest quality setting possible. This means that if you can only
save one image on the picture card instead of 12, 64 or 128 images,
then this is good! You want to create the best quality picture
that the camera can make. This will mean large file sizes and
slow downloads from the camera itself, but it will get you the
best possible results from your camera. Remember, images should
be at 300dpi in their final size in the layout!
More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the opportunity to change the color space from RGB (red, green, blue) to the printing press colors of CMYK (cyan, magenta, yellow, black), then do so! It is always better to have you change the color space if you can, than for us to do it. Remember, not all colors that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it, we will change it for you for free! Finally, we recommend that you apply a little sharpening to the image. This will make the image a little crisper and will print better on press.
How can I tell what resolution the image from my digital camera
is?
Some digital cameras will let you know what the image resolution
is, while others will tell you what the pixel dimensions of your
image are. If you know what the pixel dimensions of your images
are either from the camera itself or through the image editing
software, you can do a little math to determine the resolution,
and the size you can print the image at for clear and crisp printing.
Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and 400 if the image does include text. For example: An image without any text has a pixel dimension of 600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller in your layout for quality printing results.
If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then you know the maximum size you can use that image in your layout. We recommend that images be at 300dpi in their final size in the layout and 400dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct proportion to each other. If you have an image that is 2x2 at 300dpi and increase its size in the layout to 4x4 the new resolution is now 150dpi. So remember, when you bring an image in to your layout you can shrink it down in size (because the resolution will increase) but you will be limited as to how far you can increase it in size.
What
is your turnaround time on business cards or postcards?
Approximately 7-10 business days from date of approval from the
client.
What
is meant by bleed?
Bleed is the area outside the trim area of a document in which
graphical elements are printed. This area is then trimmed off,
resulting in color going all the way to edge of the piece. If
you didn't bleed elements and instead placed them up to the boundaries
of the trim area, irregularities encountered during cutting might
produce a piece where a thin line of unprinted stock shows along
one of more edges. And that could ruin the overall effectiveness
of the card's design. Our bleeds are 1/16 inch.
I
need cards but I can't design them myself. Can you help?
Yes. We specialize in custom design cards, we also offer design
services for an additional fee. Any additional text changes in
the future will be included in the initial design setup charge.
What
is meant by CMYK?
Full color printing is generally done with only four colors; cyan,
magenta, yellow, and black. CMYK is just another way to say process,
or full color, printing. All elements to be printed must be separated
into the four color channels. Scanned color images are RGB. At
some point , they must be separated; either automatically on the
scanner or manually in an image editing program.
